Is there free parking available?
Yes. Free patient parking is available in our building. We are located inside the Citywest Medical Centre building and have free parking available at levels B1 and B2 marked as MC-patient. The only thing you need to do is ask our receptionist to stamp on your parking ticket, then get it validated in the medical centre reception prior to going back to your car.
What is the Child Dental Benefits Schedule?
The Child Dental Benefits Schedule is a dental benefits program for children aged 2–17 years that provides up to $1,013 over two years to each child of eligible families for basic dental services. Visit the Department of Human Services website for more information about the program. You can also check your child’s eligibility and CDBS balance through your Medicare online account at MyGov, or by calling 132 011.
Do you accept private Health Insurance?
We accept all major Australian health funds and have the HICAPS claiming system in operation meaning you should only have to pay the gap amount.
How long will my first appointment take?
The appointment times may vary according to your treatment requirements. We would like to allocate sufficient time for each patient depending on their specific needs. For a new patient, check-up and clean appointment lasts approximately 45 minutes. Please remember to arrive a few minutes early to ensure we have all your information to get started.
Aside from general, surgical and cosmetic dental services, does your clinic accept emergency cases?
We understand that you need priority when you have a dental emergency, which is why we try to keep some space available in our schedule for last-minute visits. Please call our friendly team if you feel you require an emergency appointment, and we will schedule you in accordingly to address your urgency.
Find out more about emergency dental help here.
Is there any treatment options available for patients with dental phobia?
Severe dental phobia is a real problem that affects many people. Most dental phobic people are afraid of possible pain they associate with going to the dentist. Thankfully, pain-free dentistry is finally becoming a reality thanks to the following modern breakthroughs. Knowing your dentists are highly experienced for the management of any phobic patient is another way to feel yourselves in good hands. We treat our patients as you are part of our family. Further information is here to help calm your dental phobia and get the nerves to get your teeth checked.
Are you a multi-lingual dental clinic?
Our clinic has a multi-lingual team providing a variety of language options for the patients with limited English. The languages spoken in our clinic includes English, Turkish, Persian, Nepalese, Urdu, Punjabi, Hindi, Vietnamese and Cantonese.
What services do you offer that many other clinics don’t?
We offer a wide range of treatments and services including:
- Cosmetic dental treatments for the excellence of your smile
- Wisdom teeth surgery under IV sedation or local anaesthesia by a highly skilled dental surgeon
- Minor oral surgery including implants, bone grafting, wisdom teeth surgery and crown lengthening procedures to maximise functionality, comfort and aesthetic of our patients’ teeth
- Computer-guided or free-hand implant placement
- Root canal therapy for complex dental root canal systems like in molar teeth using state-of-art technology devices
- Kids dental care
- Advanced gum disease treatment
- Treatments for patients with dental phobia under IV sedation (anaesthetist involved)